Features

Everything you need. Nothing you don't.

Built for the Microsoft ecosystem from day one. Not an afterthought, not a plugin — native.

AI & Intelligence

Multi-Agent AI Routing

Deploy specialized AI agents for different topics — billing, technical support, sales inquiries. Conversations are automatically routed to the right agent based on intent detection.

  • Intent-based routing
  • Configurable agent specializations
  • Fallback chains
  • Context preservation across transfers

SSE Streaming Responses

Real-time Server-Sent Events streaming delivers AI responses character-by-character. No waiting for complete responses — customers see answers forming in real time.

  • Sub-100ms first token
  • Chunked delivery
  • Connection resilience
  • Automatic reconnection

Zero Training Required

AI agents work out of the box. No training data, no setup wizards, no weeks of configuration. Connect to Azure AI Foundry and deploy.

  • Pre-trained on support patterns
  • Learns from your knowledge base
  • Continuous improvement
  • No manual labeling
Microsoft Integration

100% Teams-Native Console

Your support agents never leave Microsoft Teams. Queue management, conversation claiming, transfers, escalation — everything happens in the tool they already use daily.

  • Adaptive Card UI
  • Queue notifications
  • One-click claim/transfer
  • Admin commands

Azure Marketplace Billing

Deploy directly from Azure Marketplace. Usage is bundled into your existing Azure bill. No separate contracts, no procurement delays.

  • Consolidated billing
  • Bundled AI conversations
  • No per-resolution fees
  • Enterprise agreements supported

Azure AI Foundry Integration

Leverage the full power of Azure AI services. Bring your own models or use managed endpoints. All AI processing stays within your Azure subscription.

  • GPT-4o, GPT-4, custom models
  • Managed endpoints
  • Your subscription, your keys
  • Token usage tracking
Customer Experience

Embeddable Web Widget

Add the chat widget to any website with a single script tag. Customizable branding, colors, and positioning. Works on any platform.

  • One-line embed code
  • Custom branding
  • Mobile responsive
  • Offline message support

Bidirectional AI-Human Handoff

AI escalates to humans when needed — with full conversation context. Humans can invoke AI mid-conversation to draft responses or look up information.

  • Context-preserving transfers
  • AI-suggested responses
  • Human override at any point
  • Seamless for customers

Adaptive Cards

Rich interactive cards for appointment scheduling, form collection, order tracking, and more. Works identically in Teams and the web widget.

  • Date/time pickers
  • Multi-step forms
  • Order status cards
  • Custom card templates
Security & Compliance

Customer Data Ownership

All conversation data lives in Cosmos DB within your Azure subscription. You control encryption keys. You choose the data region. Zero PII reaches the vendor.

  • Your subscription
  • Your encryption keys
  • Your data region
  • Zero vendor PII access

Fleet Management

Multi-tenant deployment for ISVs and managed service providers. Centralized administration with per-tenant data isolation.

  • Multi-tenant architecture
  • Per-tenant data isolation
  • Centralized admin portal
  • Usage analytics per tenant

Compliance Ready

Audit trails for every conversation. SOC 2, HIPAA, GDPR, and FedRAMP readiness built in. 38/42 compliance score without additional configuration.

  • SOC 2 / HIPAA / GDPR
  • FedRAMP Ready
  • Full audit trails
  • 38/42 compliance score

Ready to transform customer engagement?

Deploy in minutes. Scale to thousands. Own your data. Start with the Growth plan at $199/mo.

Deploy from Azure Marketplace Talk to Sales