AI customer support that lives in Teams. Your data stays in your Azure.
Deploy AI-powered customer support into your own Azure subscription. Multiple AI agents with seamless human handoff. Your agents work inside Microsoft Teams. Your data never leaves your cloud.
B2B Support · Internal Helpdesk · B2C Website Widget
I need help with my subscription billing
I can help with that! I'm pulling up your account details now. It looks like your Growth plan renewed on March 15th.
Let me connect you with a billing specialist for the refund.
Built on the Microsoft ecosystem
Three ways to deploy. One platform.
Whether you serve external customers, internal teams, or anonymous website visitors — Point of Contact adapts to your scenario.
B2B Customer Support
Your business customers get dedicated AI-powered support channels. Agents manage every conversation in Microsoft Teams with full account context and conversation history.
- Dedicated AI agents per customer segment
- Agent routing and queue management in Teams
- Proactive outreach via EventHub and ServiceBus triggers
- Account-level conversation history and context
Acme Corp — Billing inquiry
AI Agent is handling…
Contoso Ltd — API integration
Escalated to human agent
Northwind — Onboarding help
Resolved by AI
I've pulled up Acme Corp's account. Their last invoice was…
$49/mo entry ·Your Azure at cost ·Zero vendor data access ·Unlimited AI triage
Multiple AI agents. One seamless conversation.
Configure specialized AI agents backed by different Azure AI Foundry projects. Customers get expert help without knowing they switched agents.
"I need help with my billing"
"I see your account was charged $247. Let me check the details..."
"The integration config needs updating. Here’s how to fix it..."
"Hi! I have the full context. Let me handle the account adjustment."
Agent-to-Agent Transfer
Different AI specialists for different topics. Billing AI detects a technical issue and seamlessly transfers to the Technical AI.
AI-to-Human Handoff
When AI cannot resolve, full conversation history transfers instantly to a support agent working in Microsoft Teams.
Human-to-AI Return
Agents can transfer customers back to AI after resolving the complex part. Customers can always request a human again.
The only Teams-native, secure chat solution.
The full solution is managed inside Microsoft Teams — claim, transfer, close, configure. No new console. Not a notification, not a link to another app: your support agents work entirely within Teams.
Other platforms send a Teams notification, then redirect agents to a separate web console. Point of Contact delivers the complete agent experience — queue management, conversation threads, transfers, admin configuration — all inside Teams.
Point of Contact 3 active chats Why was I charged $247 on...
The API endpoint returns...
Can I upgrade my plan to...
See it in action
AI chat, agent console, embeddable widget — all connected through Azure.
What are your business hours for support?
Our support team is available Monday through Friday, 8 AM to 6 PM EST. For after-hours inquiries, I can help with most questions or connect you to an agent when they're back.
One tag. Full support.
Drop a single script tag on any website. Domain-whitelisted, rate-limited, and fully featured.
<script src="https://yourcompany.com/embed/loader.js"
data-key="ek_abc123"
data-position="bottom-right"
data-theme="light">
</script>Here's your onboarding checklist:
AI agents return interactive Adaptive Cards — checklists, buttons, forms — rendered natively in chat.
The whole story in about a minute.
From first contact to resolution
Intelligent routing ensures every conversation reaches the right endpoint — AI or human.
Customer Reaches Out
Customer starts a conversation via your website widget, web app, or direct link. Optionally authenticate with OAuth or start anonymously.
AI Agent Responds
Specialized AI agents handle the query based on topic — billing, technical, sales. Real-time word-by-word streaming with Adaptive Cards and interactive responses.
Seamless Handoff
When AI can't resolve, it hands off with full conversation context to an agent in Teams. Human agents can transfer back to AI or to another specialist — all in one session.
Agent Resolves in Teams
Human agents resolve the issue right inside Microsoft Teams — no context switching.
Route to Specialist
Escalate to a specialized AI agent or transfer to another team member with full history.
Return to AI
Agent transfers customer back to AI after resolving the complex part. Customer can request a human again at any time.
Runs on your compliant cloud
The stack inherits the controls of the Azure subscription it lives in. Your policies, your auditors, your perimeter — we never sit between you and your data.
Your subscription, your controls
Point of Contact deploys into your own Azure subscription. Your existing Azure policies, network rules, encryption settings, and audit tooling apply to the stack automatically — there is no second vendor environment to certify.
Built on Microsoft's certified cloud
The underlying Azure services are certified by Microsoft against standards such as SOC 2, ISO 27001, and HIPAA — those are Microsoft Azure's certifications, and your workloads run on that audited infrastructure.
No vendor data-plane access
Innovations24 never touches your data plane. RBAC deny assignments block the publisher from your chat messages, keys, and secrets — compliance reviews stay reviews of your own cloud, not of ours.
Unlike SaaS vendors who must independently certify each service, a Point of Contact deployment runs inside the Azure environment you already govern. Microsoft's certifications cover the platform; your controls cover the workload — and your auditors already know Azure.
How we compare
Feature-by-feature comparison showing why Point of Contact leads in data sovereignty, Teams integration, and value.
| Capability | Point of Contact | Intercom | Zendesk | Freshdesk | Copilot Studio |
|---|---|---|---|---|---|
| Customer data ownership All data stays within the customer's own Azure subscription — no third-party data residency. | ✓ Native | ✗ | ✗ | ✗ | Partial |
| Agents work in Teams AI agents operate directly inside Microsoft Teams without requiring users to switch apps. | ✓ Native | ✗ | Plugin | ✗ | Separate |
| AI → Human handoff with context When AI can't resolve an issue, it transfers the full conversation history to a human agent seamlessly. | ✓ Instant | ✓ | Limited | Limited | ✗ Manual |
| Multi-agent AI orchestration Multiple specialized AI agents collaborate on complex requests, each handling its area of expertise. | ✓ Native | Single | Single | Single | ✓ |
| Embeddable widget (one tag) Drop a single script tag into any website to add a fully functional support chat widget. | ✓ | ✓ | ✓ | ✓ | ✗ |
| Azure Marketplace native Purchase and deployment directly through the Azure Marketplace with unified billing (Point of Contact listing coming soon). | Coming soon | ✗ | Listed | ✗ | ✓ |
| Full Teams agent console Complete agent workspace inside Microsoft Teams — not just notifications, but thread management, transfers, and admin. | ✓ Native | ✗ Notif only | Limited | ✗ Notif only | Separate |
| Bidirectional AI ↔ Human handoff Both AI-to-human and human-to-AI transfers with full context. Customers can always request a human again. | ✓ Native | AI→Human only | AI→Human only | AI→Human only | ✗ |
| Proactive event triggers Automatically reach out to customers based on EventHub, Service Bus, webhook, or EventGrid events with AI triage. | ✓ Native | Custom | ✗ | ✗ | ✗ |
| Starting price Lowest published plan price; actual cost depends on usage, seats, and add-ons. | $49/mo | $39/seat/mo | $55/agent/mo | $15/agent/mo | $200/mo |
| Cost for 7 agents Total monthly cost for a team of 7 support agents including AI. | $99/mo | $273+/mo | $385+/mo | $343+/mo | $200+/mo |
7 seats on Growth: $99/mo total
Compare to Intercom at $39/seat ($273/mo) or Zendesk at $55/agent ($385/mo) for the same team size. Point of Contact pricing is per-plan, not per-seat.
As of July 2026 — list prices, subject to change.
Partial — Feature exists but with significant limitations or requires extra configuration.
Separate — Requires a separate app or service rather than being built-in.
Simple, transparent pricing
Start small, scale as you grow. Unlimited AI conversations on every plan — while competitors charge per resolution.
Starter
Effective $16/seat
Perfect for small teams getting started with AI-powered support.
Save vs. competitors: vs. Intercom: $117/mo for 3 seats
- Human Agent Seats 3
- Embed Keys & Widgets Unlimited
- AI Conversations Unlimited
- AI Agents Unlimited
- Extra Seat Overage $20/seat
Growth
Effective $14/seat
For growing teams that need more capacity.
Save vs. competitors: vs. Intercom: $273/mo for 7 seats
- Human Agent Seats 7
- Embed Keys & Widgets Unlimited
- AI Conversations Unlimited
- AI Agents Unlimited
- Extra Seat Overage $20/seat
Professional
Effective $13/seat
For larger teams that need maximum capacity and the best rates.
Save vs. competitors: vs. Zendesk: $825/mo for 15 agents
- Human Agent Seats 15
- Embed Keys & Widgets Unlimited
- AI Conversations Unlimited
- AI Agents Unlimited
- Extra Seat Overage $15/seat
* Example monthly approximation — Azure runs in your subscription, billed by Microsoft at cost, plus pay-as-you-go AI tokens. Volume guides reflect what the seat allotment comfortably handles; unlimited AI triage in every plan.
Need a custom plan?
Tailored seat counts, dedicated support, custom SLAs, and enterprise onboarding for large-scale deployments.
Real-world scenarios
See how Point of Contact works across different deployment scenarios with industry-specific examples.
Dedicated AI support for your business customers
Healthcare providers, financial institutions, and enterprise clients get compliant, AI-powered support channels. Agents manage conversations in Teams with full account context. Data stays in the customer's Azure subscription.
- HIPAA-compliant patient support (Healthcare)
- Fraud alert escalation and account inquiries (Financial)
- Proactive outreach via EventHub and Service Bus triggers
- Account-level conversation history and audit trails
I need to refill my blood pressure medication
I can help with that. I see your prescription for Lisinopril 10mg was last filled on Feb 15. Let me submit a refill request to your pharmacy. Would you like to also schedule a follow-up with Dr. Chen?
Frequently asked questions
What is Point of Contact AI?
How does data isolation work?
Do our agents need to learn a new tool?
How does AI-to-human handoff work?
What happens when our agents are offline?
Can we embed the chat widget on our website?
What compliance certifications do you support?
How does pricing work?
How long does deployment take?
Can we use multiple AI agents?
Is there a free trial?
How do I contact the Point of Contact AI team?
Can I use Point of Contact AI for internal employee support?
How does pre-chat OAuth authentication work?
What is the difference between B2B and B2C deployment?
How do proactive event triggers work?
Why is this considered future-proof?
Still have questions?
Get in touchLet's talk
Whether you're ready to deploy or just exploring, our team is here to help. Tell us about your support challenges and we'll show you how Point of Contact fits.
Email us directly
[email protected]Quick response
We typically respond within one business day
No obligation
Free consultation and personalized demo