Privacy Policy

Last updated: February 27, 2026

1. Introduction

Point of Contact AI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website at pointofcontact.ai (the "Site") and use our services.

2. Data Collection

When you visit our Site, we may collect:

  • Usage data: Pages visited, time spent, browser type, and device information through essential analytics.
  • Contact information: If you voluntarily provide your name, email address, or other contact details through forms or chat interactions.

Our platform is architected so that customer data processed through Point of Contact AI services resides entirely within the customer's own Azure subscription. We do not collect, store, or have access to end-user conversation data.

3. Azure Data Residency

Point of Contact AI is deployed as an Azure Managed Application. All customer data — including chat transcripts, user identities, configuration, and audit logs — is stored in Azure resources (Cosmos DB, Key Vault, App Service) within the customer's Azure subscription and chosen region. We manage the application but never access or transmit customer data to our own infrastructure.

4. How We Use Information

We use collected information to:

  • Operate and improve our website
  • Respond to inquiries and provide customer support
  • Send product updates if you've opted in
  • Ensure the security and integrity of our services

5. GDPR Rights

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Request erasure of your data
  • Restrict processing of your data
  • Data portability
  • Object to processing

To exercise these rights, contact us at [email protected].

6. Data Retention

Website analytics data is retained for up to 12 months. Contact information is retained for as long as necessary to fulfill your request and for up to 24 months thereafter, unless you request earlier deletion.

7. Third Parties

We do not sell or share your personal data with third parties for marketing purposes. We may share data with service providers who assist in operating our website (e.g., hosting providers), subject to confidentiality obligations.

8. Security

We implement appropriate technical and organizational measures to protect your information, including AES-256 encryption at rest and TLS 1.2+ encryption in transit.

9. Contact Us

For privacy-related questions, contact us at:

[email protected]